Founded in 2017, Solbeg India provides premium quality IT services to customers across the globe. With extensive technologies expertise and wide experience across industries, we develop high-end solutions, helping optimize business processes, boost performance, and thereby achieve strategic goals.
Experience: 6 months – 5 years.
Qualification: HSC & above.
Process: Inbound calls.
Shift: 4:30 p.m. – 12:30 a.m. (evening shift); 12:30 a.m. – 8:30 a.m. (night shift).
Transportation: Pick up & Drop facility (Night Shifts).
Timings: 24/7 process, rotational shift, 8-hour shift.
Weeks off: Rotational weeks off, 6 week off per month.
Work location: Sanpada, Navi Mumbai.
Salary: INR 22000 to 27000 gross per month + bonuses & benefits.
Environment: Cozy office with a gym, massage chair, table tennis, safety protocol and POSH policy.
Location boundaries: Airoli, Vashi, Panvel and Ulwe.
Requirements:
- Level of English: Advanced or Fluent (both written and oral).
- Basic knowledge of computers.
- Desire to learn and help others.
- Excellent communication skills.
Job description:
- Handle a high volume of inbound customer calls related to facility/service requests (maintenance requests, repairs, scheduling, general queries etc.)
- Build customer trust through open and clear communication.
- Provide accurate, valid, and complete information via Calls + Email + Slack.
- Ensure resolution through follow-ups, keep records of customer interactions, process customer accounts and file documents.
- Create and manage tickets/work orders in Five9 and Zendesk, ensuring accurate documentation.
- Follow communication procedures, guidelines, and policies.
FastTrack Growth for Freshers:
High-performing freshers (in their first 6 months of probation) become eligible for early increments and can reach mid-level specialist’s compensation quickly. Year hike can be 30%.
Benefits and Perks:
- PF & ESI
- Premium medical insurance
- Career growth with regular increments
- Monthly/Annual/Season performance awards
- Internal Company coins, rewards & gifts, New Year gifts for kids
- 20+ internal events & birthday celebrations monthly
Join us and see everything with your own eyes. Apply now and become part of a workplace where your potential truly matters.
